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Deaconess Clinic Urgent Care Video Visits - Available Every Day 8 AM - 8 PM

What is Deaconess Clinic Urgent Care Video Visits?

A Deaconess Clinic Urgent Care Video Visit provides consultation, diagnosis and/or treatment for patients ages 2 and older via smartphone or tablet.

Communicate directly with a Deaconess Clinic Urgent Care or Pediatric Urgent Care provider by secure, live, interactive video conference. This is a convenient option for diagnosing and treating minor illnesses from anywhere in Indiana or Kentucky.

Urgent Care Video Visits are available every day 8 AM - 8 PM.



Symptoms/Conditions to use Urgent Care Video Visits 

  • COVID-19 Exposures
  • Sinus Infection
  • Cough & Flu
  • Sore Throat
  • Nausea
  • Diarrhea
  • Seasonal Allergies
  • Rashes
  • Sunburn
  • UTI in Adult Women
  • Pink Eye
  • Bug Bites
  • Head Lice
  • Ear Pain

​Quick Start Guide - Urgent Care Video Visits

Step 1:  Schedule your appointment >
Step 2:  Log in to your MyChart - select your video visit appointment
Step 3:  eCheck-In - complete eCheck-in up to seven days prior to your scheduled appointment
Step 4:  Prior to your appointment time - open MyChart, select your video visit appointment and choose “Begin Video Visit”.  The begin visit button will turn blue 30 minutes before your scheduled appointment time.
Step 5:  Once you select “Begin Video Visit” - allow permissions for pop-up window, microphone and camera then continue to “Join Call”.
Step 6:  Virtual waiting room - you will be in the virtual waiting room until the provider joins the visit at your appointment time.
Tips for a successful visit:
  • Have your insurance card and photo ID ready
  • Have your device charged
  • If possible, find a quiet area
  • Write down any questions, concerns or symptoms before your visit
  • Make sure your WiFi or cellular signal is strong
If you need to cancel or reschedule your appointment log in to MyChart or call 812-450-LIVE.
Frequently Asked Questions
When can I use Urgent Care Video Visits?
Where can I use Urgent Care Video Visits?
How do I get my prescription?
Will my primary care provider know about my visit?
What devices can I use to complete my visit?
What if this is an emergency?
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