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Visitor Restrictions

Ongoing Visitor Restrictions as Part of COVID-19 Response

To protect vulnerable patients receiving care in our hospitals and clinics, Deaconess will continue to require masking and limit visitors within our facilities.  
Deaconess, along with other regional hospitals, will follow state and national recommendations for lifting these restrictions. 

New Visitor Guidelines Effective 5/17/21

As the COVID-19 pandemic continues, Deaconess must protect our patients, visitors and employees from coronavirus infection by limiting visitors into our hospitals and clinics. 
While other facilities and businesses are operating under certain “reopening” guidelines, we are different.  We’re a healthcare organization.  That means people who are already ill or otherwise compromised are inside this building, right now.  We have been entrusted by all of our patients and their loved ones to keep them safe.
These are challenging times, and we look forward to being able to welcome more visitors through our doors.  Until that time comes, thank you for your support and cooperation as we work to keep Deaconess a safe place to both receive and provide care.

Deaconess Midtown, Gateway, Henderson and Gibson Hospitals

Before You Visit

When Can I Visit

  • Visiting hours are from 8 AM – 8 PM daily.
  • Patients who are coming in for a procedure/surgery prior to 8AM may also have two visitors with them.
  • Pediatric patients, and patients who are cognitively impaired, may have visitors outside of these visiting hours.
  • Any patient who is currently in COVID-19 isolation (including COVID-19 positive patients, and those pending COVID-19 test results) will not be allowed a visitor.

How many people can visit? (inpatient/same-day surgery)

Each inpatient or same-day surgery patient will be permitted TWO visitors age 18+ in the hospital per calendar day.
Exceptions include:

  • Patients in COVID isolation will not be able to have visitors.
  • End-of-life and other special circumstances will warrant additional visitation. (See “Special Circumstances” below.)
  • Patients will be able to receive pastoral care visitors (clergy, chaplains, etc.) which will not be counted as either of their designated visitors each day.

How many people can visit? (outpatients)

Outpatients entering hospital facilities for lab, radiology, etc. cannot have visitors. However, if the patient is a minor, or needs physical or cognitive assistance, the patient may have one visitor accompanying them.

Where do I enter?

During visiting hours, visitors may enter only through main entrances of hospitals; Gateway will also screen visitors at the Ortho Neuro Hospital entrance.

What should I expect when I arrive?

  • Visitors will complete a screening process upon entering the hospital.
  • Each visitor may only have two visitors for that calendar day. 
  • Each visitor will receive an armband that must be worn at all times during their visit.
  • Visitors will be required to wear a mask at all times while in the facility. The mask should cover both the nose and mouth, and should be the type with ties or earloops (no gaiters). Visitors may visit the patient together or separately throughout the day; visitors should socially-distance in the patient rooms.
During Your Visit
  • Masking - Visitors will be required to wear a mask at all times while in the facility.
  • Stepping Out During Treatments - Visitors of patients with aerosol generating procedures (AGPs) will be asked to step out of the patient’s room during AGPs, and patient door will be closed.
Special Circumstances, Overnight & Emergency Department Visitors 

Special circumstances that may warrant additional visitors include: end-of life, critically ill/injured patient, and/or deterioration of patient status. Special circumstances will be approved and reassessed daily by the patient’s care team/primary RN/ADCO.


  • End-of-life visitors will report to the hospital entrances.
  • If end-of-life visitors must arrive outside visiting hours, they should enter via the Emergency Department.
  • For COVID-19 patients, a staff member from the unit will escort the visitor(s) to the unit to discuss PPE and visitor process and time limits.

Staying Overnight

  • Visitor(s) approved by the primary RN to stay overnight for special circumstances will be required to obtain a pass each night from security at 8 PM daily.
  • Those who are staying overnight:
    • If the visitor will be staying beyond 8 AM, they need to go to the front desk for the appropriately-colored armband for the next day. 
    • If the visitor is leaving, and will not be counted as one of the patient’s visitors for the next day, he/she should leave by 8 AM so that a new visitor may enter after visiting hours begin.

Emergency Department Visitors

  • Patients entering the emergency department will be allowed two visitors unless the patient is placed in isolation, such as patients undergoing COVID-19 testing.
  • Pediatric patients (under 18) may have two visitors (parent/caregiver).
  • No visitors will be allowed in an isolation room unless under special circumstances.
  • If the patient is admitted during visiting hours, two visitors will be allowed to accompany the patient to the room.
  • If patient is admitted after visiting hours, no visitation will be permitted unless there are special circumstances, as described above.
The Women's Hospital, Deaconess Cross Pointe, Deaconess Clinic/other outpatient facilities, and Deaconess Union County Hospital are also limiting visitors.
Specific guidelines are below.
Outpatient Guidelines 

All patients and visitors will be screened at or before check-in.

To allow space for social distancing, outpatients should come to appointments alone.

Exceptions include:
  • Patients who need help physically or mentally.
  • When possible, someone providing physical assistance should wait in their vehicle. This helper can be notified by call or text when the patient is ready to leave.
  • Special circumstances when patients are unable to answer questions or lack decision-making capacity. (Some communication may take place via telephone.)
  • Patients under the age of 18 are allowed one parent or legal guardian to accompany them during their visit.
  • Oncology patients are allowed one visitor for their physician appointments; Infusion Centers are not allowing visitors.
  • Comprehensive Pain Centers are allowing one adult visitor (age 18+) to remain in lobby during patient visits/procedures.
The Women's Hospital
  • Admitted Obstetrical patients:  TWO support persons allowed (same two individuals for duration of patient’s stay). Siblings of the newborn are allowed to visit daily during the hours of 4:00 PM – 6:00 PM.
  • OB/GYN ED patients:  ONE support person while in emergency room area.
  • Post-surgical patients may have two visitors. These must be the same two individuals for the duration of the patient’s stay.
  • NICU patients are allowed both parents. NICU parents are allowed to visit one at a time.
  • Patients here for outpatient appointments are allowed one support person. 
  • All patients and visitors will be screened upon entry into the facility.
  • Masks are required for all (over 2 years of age) who enter the building, and must be worn throughout the visit.
  • Visitors are encouraged to use main hospital lobby entrance Monday - Friday from 6:45 AM - 6:00 PM. After hours and on weekends, visitors will utilize the south OB-GYN ED entrance.
Deaconess Cross Pointe
  • All visitors will be screened for COVID-19 symptoms and exposure, and all visitors must wear a mask while in the facility. 
  • No entry allowed if an individual reports symptoms of COVID-19, is pending test results or is on quarantine due to recent exposure. This includes family members going to a family therapy session. 
Youth Unit
  • 2 visitors (parent/guardian) per patient per 24 hour period
  • Visitors will go back separately, each in 30 minute increments
  • Visiting hours:
    • Monday – Friday 6:15 – 7:15 PM
    • Saturday – Sunday 1 - 2 PM

Adult Units

  • 2 visitors per patient per 24 hour period
  • Visiting hours:
    • Monday – Friday – 7:30 – 8:30 PM
    • Saturday – Sunday 2:30 – 3:30 PM
Visitors who have questions should call 812-476-7200 prior to entering.
  • Anyone reporting symptoms of COVID-19 and seeking a CARE Team assessment will be directed to complete a phone or virtual assessment.
  • CARE Team will coordinate with the Emergency Department to care for a patient with an acute mental health issue and symptoms of COVID-19.
Deaconess Union County Hospital -  COVID-19 Visitor Policy                                          
Patients may have two visitors per calendar day.
  • Visiting hours are from 8 AM – 8 PM.
  • Visitors must complete screening for entry, and will sign in and out.
  • No visitors under the age of 18 will be permitted
  • Any patient who is currently in isolation (including COVID-19 positive patients, and those pending COVID-19 test results) will not be allowed a visitor.
  • Visitors will be required to wear a mask at all times while in the facility. The mask should cover both the nose and mouth, and should be the type with ties or earloops (no gaiters). Visitors may visit the patient together or separately throughout the day; visitors should socially-distance in the patient rooms. 
Additional details

All Visitors:
  • Enter through the main ER entrance
  • Use hand sanitizer at entrance
  • Observe social distancing
  • Dining room/cafeteria remains closed to the public at this time
Inpatient Visitors:
  • Only 2 visitors per calendar day.
  • Visitors sign in and out at entrance, and must remain in patient’s room at all times except to exit
  • 2 visitors per patient
  • Visitors should remain in designated waiting area and maintain social distancing
  • After procedure/surgery, visitors must remain in patient room at all times except to exit
Emergency Department:
  • ED patients may have 1 visitor at the nurses’ discretion only
  • Pediatric patients may have two visitors (parents/caregivers)
  • If allowed a visitor, the visitor must remain in the patient’s room/space for the entire ED visit
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