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Hospital Amenities

The information below is related to Deaconess Midtown Campus and Deaconess Gateway Campus. Hospital amenities vary for our specialty areas such as The Women’s Hospital.  

Information Desk
You may have questions upon arrival at Deaconess. Experienced and knowledgeable staff members at the Information Desk can help you find a patient room number and directions to that room. They have maps of the hospital and a phone directory if needed. You can find the Information Desk near the main entrance of each hospital.

The Deaconess Midtown Campus Information Desk is staffed every day from 6:30 AM to 8 PM. The phone number is 812-450-2397.

The Deaconess Gateway Campus Information Desk is staffed Monday-Friday from 5 AM to 8 PM and on weekends and holidays from 7 AM to 8 PM. The phone number is 812-842-4427.

Private Rooms
For our patients’ comfort and safety, all inpatient rooms at Deaconess are private (one patient per room). Rooms are large enough and equipped for a family member or support person to spend the night. Patient-family suites are also available (described below).
Visitor Lodging and Overnight Stays
  • There is a hospitality house on the Deaconess Midtown Campus. Family members of current patients may request to stay there. Call 812-450-7200 between 6 AM and 10 PM for more information or to reserve a room. There is a small fee.
  • Deaconess Midtown Hospital has two patient-family suites. One is located on unit 5500, Medical Renal Care Center, and the other on unit 3500, Surgical Medical Care Center. Each suite offers a well-appointed patient room, a living room, kitchenette, guest bedroom, and guest bathroom with shower. The family member/guest pays $99 per night to stay in the suite. The patient is not charged extra. Call 812-450-SUITE.
  • Each patient room in the Linda E. White Hospice House has an adjoining family area with two beds and a private bathroom.
  • At the Midtown and Gateway hospitals, a family member or support person may spend the night in a patient room on some inpatient units with the nurse’s permission. If you plan to sleep in the patient’s room, please ask the nurse for a pillow and blanket. Do not bring your own from home. This helps maintain a sanitary environment. Click here for our visitor policy.


Room Service
Our Food and Nutritional Services Department’s professional culinary team and executive chef are committed to offering you a variety of choices on our restaurant-style menus. The dietary team at Deaconess has developed menus to not only entice your taste buds but also meet your nutritional needs.
Patient meals are ordered and served through a room service system. Your nurse or another member of your care team will give you a menu once you are settled in your room. This menu will incorporate any dietary restrictions put in place by your doctor. This might include low salt or low sugar foods.
Review your food and drink options on the menu provided and call the Food and Nutritional Services Department office from the phone in your room when you are ready to place an order.

Call 2290 from Deaconess Midtown Campus.
Call 3663 from Deaconess Gateway Campus.
We try our best to deliver your meal within 45 minutes of ordering.

Families and Guests: Patients are prescribed a diet by their physician according to their illness/condition. Please do not bring food to the patient unless their doctor has given permission.

Dining at Deaconess Midtown Campus

Dining services at the Midtown campus are being improved. Please excuse any inconveniences as we create a new scatter serve system with expanded menu options and seating. There will also be a convenience store with limited groceries and “grab-and-go” items. We expect the project to be complete in early 2018.
  • The Garden Café*
    Hot meals, desserts, beverages.
    Located on the first floor, near the main lobby of the hospital.
    Open daily from 6:45 AM to 7 PM
    *The Garden Café will be moved to the basement of the hospital beginning August 21, 2017 to accommodate construction.
  • The Coin Café
    Vending machine area located on the 1st floor near the West Entrance and Human Resources.
  • Coffee Kiosk
    Coffee, espressos and smoothies available.
    Located in the main lobby.
    Open daily from 6:30 AM until 11 AM Located in the main lobby.
Dining at Deaconess Gateway Campus
  • Main Street Café
    Hot meals, desserts, beverages.
    Located on the first floor.
    Open daily from 7 AM to 7 PM

  • Vending Areas - Across the hall from the Main Street Café and on each floor of the hospital.
Internet Access/Wifi
  • Free WiFi is available for all patients and guests at Deaconess locations. Select Deaconess_Guest_Access as your network to connect.
  • Coverage may be limited in certain areas of the hospital.

Deaconess Midtown Campus
  • Old National Bank ATM: Across from the rest rooms near the coffee kiosk. 
  • Fifth Third Bank ATM: Near the East Elevators across from Patient Registration
  • Crane Credit Union: 2nd Floor Deaconess Physician Center
Deaconess Gateway Campus
  • German American ATM: in the main lobby near the cafeteria

Gift Shops
Both hospitals operate a gift shop, offering a wide assortment of gifts, flowers and other pick-me-up items for you and your loved ones. Visa, Mastercard, and Discover are accepted and in-house deliveries will be made with a minimum purchase of $20. 

Deaconess Midtown Campus - Deaconess Gift Shop
Located in the lobby of Deaconess Midtown Hospital, the gift shop provides patients, visitors, and staff with a wide selection of gifts. In-house delivery available. Call 812-450-4438 to place an order. Visa, MasterCard and Discover are accepted. 
Hours of Operation
Monday - Thursday 9 AM to 7 PM
Friday 9 AM to 5 PM
Saturday 10 AM to 2 PM
Sunday 12:30 PM to 4:30 PM
Closed for holidays
Deaconess Gateway Campus - Gateway Gift Shop
Located in the lobby of Deaconess Gateway Hospital, immediately inside the main entrance, the gift shop provides patients, visitors, and staff with a wide selection of gifts. In-house delivery available. Call 812-842-3844 to place an order. Visa, MasterCard and Discover are accepted.

Hours of Operation
Monday - Thursday 9 AM to 7 PM
Friday 9 AM to 5 PM
Saturday 10 AM to 2 PM
Sunday 12:30 PM to 4:30 PM

Lost and Found
If you should misplace, lose or leave articles in your room or elsewhere in the hospital, contact Environmental Services at extension 3307. Articles are kept 30 days and may be retrieved Monday through Friday from 8 AM to 4:30 PM.
Tobacco Free Campus and Free Smoking Cessation Program
  • In order to promote healthy living and safety for our patients, visitors and staff, all Deaconess locations are designated tobacco free. All use of tobacco products is prohibited, including electronic cigarettes. Please refrain from using these products anywhere on Deaconess property.
  • Smoking/Tobacco use is the number one preventable cause of death.  Are you interested in quitting smoking? Our smoking cessation program, Breath of Fresh Air, is free and coaches you through the process of quitting.
"Thank you for not smoking on Deaconess property. You have helped us to accomplish a vision to improve the health of our community." - Cherona Hajewski, MSN, RN, NEA-BC, Vice President & Chief Nursing Officer

Safety and Security of Your Valuables
For your convenience, Deaconess Midtown Campus and Deaconess Gateway Campus have patient valuable safes available. Small personal items like wallets may be stored here. Other larger items, like purses, iPads, laptops, etc. should be sent home. Deaconess is not responsible for the loss of or damage to any personal belongings or valuables retained in patients’ possession or brought to patients while in the hospital. Additionally, any articles not claimed within thirty (30) days of discharge will be discarded.

Chaplain Services
Deaconess' Religious Life Department offers prayer, counseling, and other spiritual services to all patients and their families regardless of their religious affiliations or beliefs. They can also provide you with information on advance directives.

Chaplains are in-house and available to you during regular business hours from 8 AM to 4 PM. After hours, an on-call chaplain is available for urgent calls and can be paged by your nurse.

Deaconess Family Pharmacy
Our convenient Deaconess Family Pharmacy locations offer a range of pharmacy services for Deaconess patients. Prescriptions, specialty medications, over-the counter items and personalized counseling are available from our knowledgeable pharmacists and technicians. Our goal is to provide you with superior service as we work with you to manage your medications and help make them affordable.

For locations and more information call 812-450-3784
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