Patient Experience

The Deaconess Difference: Care Designed Around You

At Deaconess, your experience matters as much as your treatment. The Deaconess Difference means compassionate care at every step—listening to your concerns, explaining what to expect, and making sure you feel respected and supported throughout your visit.

We want you to feel confident in your care team and comfortable asking questions. Every interaction is an opportunity to make your experience better, whether it’s a warm greeting, clear communication, or taking time to understand your needs.

Why We Ask for Your Feedback

After your visit, you may receive a patient experience survey by email, phone call, or text. These surveys help us understand what matters most to you. Your responses guide improvements and help us keep our promise of exceptional care for every patient.

Your Voice Makes a Difference

Every comment, suggestion, and experience you share matters to us. We review feedback carefully and use it to make meaningful changes—whether it’s improving communication, enhancing comfort, or creating better overall experience.  When you speak, we listen, and we act.