On-Demand Urgent Care Video Visits
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On-Demand Video Visit >
Quick Start Guide - On-Demand Video Visits
Step 1: Log in to your MyChart – from your menu, select On-Demand Video Visit with Provider
Step 2: Follow the prompts to get in the virtual queue – make sure to verify your phone number and email address during this process.
Step 3: eCheck-In – using the “Start Check-In” button using the “Start Check-In” button.
Step 4: Join the visit – using the “Join Video Visit” button.
Step 5: Once you select “Join Video Visit” – allow permissions for pop-up window, microphone and camera then continue to “Join Call”.
Step 6: Virtual waiting room – you will be in the virtual waiting room until the provider joins the visit at your appointment time.
Tips for a successful visit:
- Have your insurance card and photo ID ready
- Have your device charged
- If possible, find a quiet area
- Write down any questions, concerns or symptoms before your visit
- Make sure your WiFi or cellular signal is strong
If you need to cancel or reschedule your appointment log in to MyChart or call 812-450-LIVE.
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On-Demand Video Visit >
Deaconess Clinic On-Demand Video Visits Available 24 Hours a Day, 7 Days a Week
What are Deaconess Clinic On-Demand Video Visits?
Deaconess Clinic On-Demand Video Visits provide consultation, diagnosis and/or treatment for patients ages 0 and older.
Patients receive the same level of care as they would at an in-person visit at a walk-in clinic. During an On-Demand Video Visit, a patient can be at home, in their office, or anywhere else and receive on-demand, quality telehealth services via the internet using their computer, tablet, or smartphone.
Providers are available to treat and diagnose non-emergency medical issues 24/7 in all 50 United States. If prescriptions are necessary, they can be sent directly to your pharmacy of choice.
You will communicate directly with a KeyCare provider by secure, live, and interactive video conference. This is a convenient option to diagnose and treat minor illnesses from anywhere in the United States.
On-Demand Video Visits are available 24 hours a day, 7 days a week, in all 50 states.
Symptoms/Conditions to Use On-Demand Video Visits
Allergies
Back Pain
Bites or Stings
Bumps, Cuts & Scraps
Burns - Minor
Colds
Constipation
Coughs & Flu
Fevers
Headaches
Nausea
Minor Allergic Reactions
Pink Eye
Rash
Sinus Infection
Sore Throat
Sprains and Strains
Tooth Pain
Urinary Tract Infections
Vomiting
On-Demand Video Visit appointments are available 24/7, 365 days a year, in all 50 states ensuring you have access to care whenever, wherever you need it. On-Demand Video Visit appointments provide a secure and convenient way to access exceptional care, simply delivered to a location that is convenient for you! To participate in a video visit, you must have an active MyChart account. Video visits may be held on a mobile device or your desktop/laptop computer.
Enhance your On-Demand Video Visit
You can receive a clinic-quality medical exam right from your home.
Get a diagnosis
The provider will use your video conference to examine you and then diagnose and treat your conditions remotely. This can include a treatment plan, and, if needed, a prescription sent directly to your pharmacy.
Treat common conditions
Providers will diagnose and treat many conditions, including ear infection, sore throat, cold and flu, allergies, pink eye, nausea, constipation, asthma, bronchitis, and upper respiratory infections, as well as common skin conditions including bug bites, rashes and diaper rash.
Keeping your information secure
MyChart/Epic is a HIPAA-secure platform that only you and the provider can access, so you can be certain your information is safe and secure.
You can use On-Demand Video Visits anywhere in the U.S. wherever you have an internet connection, such as home, work, a hotel room or even in your parked car. It is available 24/7/365.
If the provider determines that a prescription is needed, the order will be sent to your local pharmacy. Prescriptions for ages 1 and younger are not available. Additionally, no controlled substances can be prescribed via On-Demand Video Visits.
KeyCare will automatically send a summary of care document back to the patient's home organization after the encounter is closed.
You can use a tablet or smart phone with a camera and microphone; make sure you have a reliable internet connection. Do not use On-Demand Video Visits while operating a motor vehicle.
If you have an emergency, call 9-1-1 or go to the closest Emergency Room.
The Suicide & Crisis Lifeline (National Suicide Prevention) Call 9-8-8 or 800-273-TALK
You can access the service through MyChart or by visiting deaconess.com/urgentcare on a smartphone, tablet or through your computer. You don’t have to create any new sign-ons or download additional apps.
The service is covered by many insurances.
KeyCare leverages Epic’s Care Everywhere and CareQuality interoperability network. KeyCare is able to query, find and retrieve your Epic medical record as a part of requesting an appointment. If your record was successfully retrieved, the note from the virtual visit will be shared back to Deaconess where the medical record was retrieved. This will allow for the provider to avoid asking you to re-enter certain medical history such as medications and problems.
KeyCare’s unique connection to Epic’s Care Everywhere interoperability network offers a unique advantage to retrieve and share patient records for all patients with an Epic-based medical record.
Patients will access their after-visit summary (AVS) within MyChart. In addition to the after-visit note, patients will also be able to find patient education and/or their work/school excuse.
