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    Patient & Family Advisory Council (PFAC)

    Purpose
    The Patient and Family Advisory Council (PFAC) serves as a collaborative forum where patients, families, and healthcare professionals partner to improve the quality, safety, and experience of care. The council provides input, feedback, and recommendations to ensure that patient and family perspectives are integrated into organizational decision-making.

    Mission Statement
    We put people at the center of everything we do, making a positive difference in the lives of our patients, families, employees and community- that is The Deaconess Difference

    What PFAC Does

    • Provides feedback on programs, services, and patient-facing materials
    • Helps shape initiatives that improve quality, safety, and the overall care experience
    • Serves as a voice for our community, ensuring decisions are made with patients, not just for them
    • Collaborates with leaders and staff to build a more patient-centered culture

    Who Can Join

    PFAC is open to patients, family members, and caregivers who are passionate about improving care and representing the voices of others in the community. No special experience is required—just a desire to make a difference.

    Why It Matters

    PFAC strengthens partnerships between providers and the people we serve, leading to better communication, more compassionate care, and meaningful improvements that reflect the needs of our patients and families.

    Meeting Information

    • Frequency: Bi-monthly or as scheduled
    • Duration: 1–2 hours per meeting
    • Format: In-person or virtual (details provided in advance)

    Confidentiality and Conduct
    All members must respect the privacy of patients, families, and staff. Discussions within PFAC are confidential unless otherwise stated. Members are expected to uphold professionalism, courtesy, and inclusivity at all times.

    If you are interested in joining, please fill out an application. Every PFAC member must go through our standard volunteer process. When your application is received, our Patient Experience team or someone in the volunteer office will follow up with you to set up an interview.

    If you have any questions please contact our Patient Experience team at PatientExperience@Deaconess.com.

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