Financial and Insurance Information
Being hospitalized or undergoing a medical/surgical procedure can be stressful. Medical bills often add to this stress. At The Women’s Hospital, it is our goal to simplify the billing process as much as possible.
See the payment methods below to learn more about billing services and payment expectations.
If You Have Health Insurance
Before undergoing medical/surgical procedures or being hospitalized, familiarize yourself with the terms of your insurance coverage. Some insurance plans have special requirements such as pre-certification for certain procedures or second opinions before a surgical procedure is approved. You are responsible for ensuring that all requirements of your health insurance plan are met. If the requirements of your plan are not met, you may be responsible for payment of all or part of the services rendered by the hospital. You will be responsible for co-payments, deductibles and other non-covered services that insurance does not pay.
For most insurances plans, we will verify your insurance coverage and bill your insurance company on your behalf. We will request additional payments from you for any amounts of your bill that your insurance company does not pay. If you make an overpayment, you could be entitled to a refund based on our review of all outstanding balances.
If You Are Covered by Medicare
Familiarize yourself with your Medicare benefits before a medical/surgical procedure or hospitalization. Medicare may pay all or a portion of your hospital charges, but understand that non-covered fees are your responsibility. Be aware that Medicare specifically excludes payment for certain services, such as cosmetic surgery, personal comfort items and mammography screenings closer than one year apart. Prior to services, please provide a copy of your Medicare card. Also, you must complete and sign the appropriate forms, including the Medicare questionnaire, noting your Medicare recipient number. Medicare deductible amounts for inpatients are due at the time of discharge, unless you have a Medicare supplemental policy. Outpatients are expected to pay their deductibles at time of registration.
The Women’s Hospital will verify your Medicare eligibility and process your claim. If you have a Medicare supplemental insurance policy or secondary insurance, we will bill them for you as well.
If You Are Covered by Medicaid
Familiarize yourself with your Medicaid benefits before a medical/surgical procedure or hospitalization, and understand that non-covered fees are your responsibility and are due at registration or upon discharge from the hospital. Medicaid may pay for all of your charges except for personal convenience items, depending on the type of coverage, but be aware that Medicaid has payment limitations on a number of services. Prior to services, please provide a copy of your Medicaid card.
The Women’s Hospital will verify your Medicaid eligibility and process your claim. We can also help you apply for Medicaid during your hospitalization.
The Women's Hospital treats all patients, regardless of their ability to pay, for emergent and medically necessary care. The Financial Assistance Policy of The Women's Hospital assists those who are uninsured, underinsured, low income or medically indigent by providing financial relief to those who ask for assistance.
Patients without medical insurance coverage will be asked to prepay an estimated bill or make other arrangements in advance, based on services you are expected to receive and the estimated length of your hospital stay. Any unpaid balance will be due at the time of discharge. If you are unable to pay your balances immediately, you must contact our Business Office to discuss payment options, including possible payment assistance.
The Women’s Hospital can often make financial arrangements for patients who do not have insurance. A Business Office representative will assist you in making payment arrangements. If you need assistance applying for Medicaid or the exchange, we will refer you to the appropriate area.
- Uninsured Patient Discounts - The Women’s Hospital offers a discount to uninsured patients.
- Charity Care - We are committed to providing quality care to all patients in need. Financial assistance is granted to those that qualify.
- Extended Payment Arrangements - If you are unable to pay the balance of your bill either before or at the time of discharge, you may qualify for an extended payment plan.
If you have any questions about this information during your stay, please call our financial counselor at 812-842-4240
. After your stay, if you have questions, please call our Business Office at 888-287-7146
or email them at TWHCustomerService@deaconess.com
Extended Payment Arrangements
If you are unable to pay the balance of your bill either before or at the time of discharge, you may qualify for an extended payment plan.
If you have questions about this information during your stay, please call the Patient Payment Department at 888-287-7146.
Payment Information for All Patients
The uninsured portion of your hospital bill is due at the time of your discharge, but we realize you may not have the resources to pay the entire amount the day you leave the hospital.
Cash, check, Visa, MasterCard, Discover and American Express are all accepted payment methods.
If you receive bills you are unable to pay right away, please contact us at the number below as you may qualify for financial assistance, payment plans and more.
A patient may ask for an estimate of the amount the patient will be charged for nonemergency medical services provided in this facility. The law requires that an estimate be provided within 5 business days.
The Women’s Hospital Business Office
or via email at TWHCustomerService@deaconess.com