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Bills and Payments

After you visit a Deaconess doctor, clinic or hospital, we immediately bill your insurance (if you have insurance). The insurance process can take 60 or more days. If insurance pays and there is no remaining balance, you will not receive a bill from us. If insurance does not pay the entire amount within the 60 days, we will send you a bill and you are responsible for paying the balance on the account.

Payment Options:
We offer several ways to pay your Deaconess bill. Choose the one that’s best for you.
  • MyChart - credit card only
  • Website - credit card or bank account
  • In person at the Cashier’s Office (one office inside each hospital) – cash, check, money order, debit card, credit card (VISA, MasterCard, Discover and American Express) accepted
  • By phone – Patient Financial Services, Monday – Friday, 8 AM - 4:15 PM, 812-450-6815, or 1-800-467-6802
  • Mail it to us – send check or money orders
If you are unable to pay your balance immediately, you must contact our Patient Financial Services representatives to discuss payment options, including possible financial assistance and payment plans.
 
Your bill will come from the specific service or location (within Deaconess) where you received care.
Typical locations included on Deaconess Hospital bills:
  • Deaconess Midtown Hospital
  • Deaconess Gateway Hospital
  • Deaconess Cross Pointe
  • Deaconess Physicians (Emergency Room doctors, Hospitalists, etc.)
  • Deaconess Breast Center
  • Evansville Surgery Center
Services included on Deaconess Hospital bills:
  • Imaging Services
  • Lab Services
 Typical locations included on Deaconess Clinic bills:
  • Deaconess Clinic (all locations)
  • Deaconess Clinic Urgent Care (all locations)
  • Deaconess Clinic EXPRESS (all locations)
  • Deaconess Clinic LIVE
 Typical locations included on The Women’s Hospital bills:
  • The Women’s Hospital
  • The Women’s Cancer Center
  • Pelvic Health and Wellness Center
  • Tri-State Perinatology
  • TWH Wellness & Counseling
 Services included on The Women’s Hospital bills:
  • Breast services
  • Maternity services (pregnancy-related)
  • Neonatal Intensive Care Unit (NICU)
  • Newborn services
 Typical services included on Specialty Physicians bills:
  • Deaconess Specialty Physicians
  • Deaconess Heart Group
 Typical locations included on Heart Hospital bill:
  • The Heart Hospital at Deaconess Gateway
 Typical locations included on Methodist Health bills:
(For services prior to July 1, 2020)
  • Methodist Hospital
  • Methodist Hospital Union County
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