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Patient Rights and Responsibilities

The Heart Hospital recognizes that patients have rights and responsibilities to participate in decisions related to their health. These rights and responsibilities also apply to their legally designated representative (surrogate), patient-designated representative (support person), and/or the parents/guardians of minors. You and your representative will be included in decisions related to development, implementation of your care plan/treatment, discharge planning and pain management. 

YOU HAVE THE RIGHT TO EXPECT THAT (within limits imposed on us by law) WE WILL:
  • Involve you in the development and implementation of your plan of care and in the resolution of any dilemmas involving your care. 
  • Ensure your representative has the right to make informed decisions regarding your care if you are unable to. Your rights include being informed of your health status, being involved in care planning and treatment, and being able to request or refuse treatment.
  • Provide you with the right to formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
  • Maintain your right to have a family member or representative of your choice and your own physician be promptly notified of your admission to the hospital.
  • Protect your right to personal privacy and provide a Notice of our Privacy Practices.
  • Ensure that you receive care in a safe setting which supports your emotional and physical safety as well as the security of your property. Provide access to protective and advocacy services. Protect you to the best of our ability from real or perceived abuse, neglect or exploitation from staff, students, volunteers, other patients, visitors or family members.
  • Protect your right to be free from all forms of abuse or harassment.
  • Maintain the confidentiality of your clinical records.
  • Allow and provide you access to the information contained in your clinical record within a reasonable time frame, once the appropriate documents are signed. We will provide you with the appropriate documents.
  • Keep you free from restraints of any form that are not medically necessary or as a means of coercion, discipline, convenience or retaliation by staff.
  • Ensure you are fully informed of and consent to or refuse to participate in any unusual, experimental or research project without compromising your care/services.
  • Make sure you know the professional status of any person providing care/services to you.
  • Keep you informed of any proposed changes in the Professional Staff responsible for your care.
  • Make sure we explain the reason for any transfers within or outside the hospital.
  • Ensure you understand the relationship to the hospital of anyone providing your care.
  • Provide you with the cost, itemized when possible, of services rendered within a reasonable period of time.
  • Maintain your right to be informed of the source of the hospital’s reimbursement for your services, and of any limitations which may be placed on your care.
  • Inform you of the right to have your pain treated as effectively as possible.
  • Make sure you are aware of our visitation policies and your rights to receive any and all visitors of your preference. We will honor your restrictions on guest as well. We will also explain any need to restrict visitors due to clinical reasons or limitations.  We will not discriminate against visitors based on race, color, national origin, religion, sex, gender, identity, sexual orientation, or disability.  Ensure that you can receive mail and telephone calls unless you are informed of sound medical or institutional reasons for limited access.
  • In addition, we will:
    • Ensure your family understands they have the right of informed consent of donation organs or tissues.
    • Keep you informed about your health and allow you to request treatment as long as it is medically necessary or you can refuse treatment. Inform you of your illness, treatment options, potential benefits, risks, likelihood of achieving desired outcomes, alternatives and costs.
    • Provide care that shows support of your rights and respect for you and your cultural, psychosocial, spiritual and personal values, beliefs and preferences.
    • Provide native language interpretation if needed.
    • Provide assistance for vision, speech, hearing, language and/or cognitive impairments.
    • Seek an appropriate surrogate decision-maker if you lack decision-making ability and have no advance directive.
    • Inform you of the expected and actual outcomes of your treatment, including unanticipated outcomes.
    • Honor your decision to accept or reject proposed care and to provide an explanation of the medical consequences of a refusal.
    • Ensure that your refusal to accept a proposed plan of care will not prevent you from receiving other appropriate services.
    • Provide treatment without regard to any business or financial considerations or incentives that may be involved.
    • Obtain your consent prior to recording or filming any aspect of your care, whether for internal or external purposes; honor your request to cease recording or filming; accept your revocation of consent for use up to a reasonable period before the film or recording is used.
    • Provide continuous, coordinated and appropriate care during and after any hospitalization and advise you of your options if we are unable to meet your needs.
    • Provide access to pastoral care and spiritual services.
    • Work with you to resolve ethical issues concerning your care.
    • Ensure that your complaints and recommendations are received without coercion, discrimination, reprisal or unreasonable interruption of care. Provide a prompt and courteous response to your complaints.
  • Provide accurate and complete personal and health information needed to provide appropriate care.
  • Provide your advance directive if you want it to apply.
  • Participate in making decisions about your health care and ask questions of your doctor or other care giver about your diagnosis or treatment and management of pain.
  • Follow your doctor’s orders, continue recommended treatment, notify your doctor of any change in your condition, and accept outcomes if you choose to not follow the recommended plan of care.
  • Tell your doctor or other care giver if you want to transfer to another care provider or facility.
  • Be considerate of others receiving and providing care and their property.
  • Provide complete and accurate information for insurance claims and work with billing offices for paying your bills on time.


Patient Relations at the Heart Hospital: 812-842-3228

Indiana State Department of Health
2 N. Meridian St., Indianapolis, IN 46204-7373
317-233-1325 or TTY 317-233-5577
Medicare Beneficiaries- Kepro, Medicare QIO for Indiana: 1-855-408-8557
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