Our goal is to provide the highest quality care and compassion to each patient.
Ready to Treat the Most Complex Injuries and Illnesses
Emergencies can happen to anyone at anytime. The good news is that the Deaconess Emergency Departments at Deaconess Hospital and Deaconess Gateway Hospital are ready at all times to handle emergencies, life-threatening illness, and severe injuries. Our board-certified emergency physicians and specially trained staff can help ensure you have access to quality care—at any time, for any emergency.
Intake Treatment Area
The Emergency Center's IntakeTrack Area offers high quality, walk-in medical care for minor medical emergencies. This area, as an integral part of the Emergency Department, has all of the back up resources of the hospital's x-ray and lab departments. This means faster results for you.
The Intake Treatment Area offers high quality, efficient, timely and quality patient care and is staffed by physician assistants, nurse practitioners and registered nurses who work under the guidance of our specially trained Emergency Medicine physicians.
When You Arrive
Deaconess firmly practices its mission by offering emergency treatment to anyone in need. A specially trained triage nurse assesses all incoming patients when they enter the Emergency Department. This staff member ensures that each patient will be seen in the most efficient and timely manner for whatever their particular emergency.
Teamwork is the key to the success rate of the Deaconess Emergency Department. A specially trained team consisting of board-certified emergency medical physicians, nurse practitioners, physician assistants, and highly skilled nursing staff is prepared to handle any emergency situation that arises
Triage is a process that helps our staff determine which patients are the sickest and need the most immediate medical attention. Triage is necessary so when someone with a life-threatening condition arrives, they are not kept waiting.
Our staff is committed to meeting the health needs of our patients as quickly as possible. Please let us know if there is something you need while you wait.
After triage, the next step is registration, which may be done at the bedside, allowing you to get to a room more quickly. You may be asked to provide insurance information and a form of identification. Because your health record is shared across the Deaconess Health System, everything related to you as a Deaconess patient is in one electronic medical record system helping the medical staff to make the best health choices for you. Communication is streamlined around all aspects of a patient's care.
If a patient's condition is life-threatening or if the patient arrives by ambulance, this step may be completed later at the bedside.
Whether you are a patient at Deaconess Hospital or Deaconess Gateway Hospital, our team of emergency professionals understand that medical emergencies can be stressful. Once you are brought to an exam room, a member of the Emergency Department Team will take a detailed medical history about your present illness and work to understand your health history, family history and social history.
After completing a review of your personal health record and medical examination, the emergency physician will determine the next steps. Additional tests may be needed to determine a diagnosis. Patients in the emergency room may be cared for by doctors, nurses, nurse practitioners, physician assistants, radiology technicians, phlebotomist, emergency service technicians, paramedics, and emergency services specialists.
The Deaconess Emergency Departments are recognized as an Emergency Department Approved for Pediatrics (EDAP).