Deaconess Cross Pointe
You are here: For Business & Industry > EAP - Employee Assistance Program

EAP - Employee Assistance Program

Confidential, Short-term Counseling

Developed locally in 1984, Deaconess CONCERN now provides employee assistance services to more than 65 companies, covering over 25,000 employee lives. Following are answers to our clients' most frequently asked questions.

For More Information:



CONCERN is an employee assistance program offering assessment, short-term counseling, referral (if necessary) and follow-up services to employees and members of their household who want help dealing with life changes or personal problems.

Often, the stress caused by life changes, conflict or trouble at home or at work may make it difficult for you to do your job or to be happy in other areas of your life. When this happens, it is best to seek assistance. Many times, short-term counseling is all you need to get back on the right track. That's why we offer Deaconess CONCERN. The service can help you deal with problems before they become too large for you to handle and before your personal life or job performance begin to suffer.

Who can use the program?

If your employer is a client company of Deaconess CONCERN, you and members of your household may use CONCERN EAP services. Contact your human resources department or Deaconess CONCERN at 812/471-4611, 1-800/874-7104 to determine if your employer offers this program.

When are services available?

CONCERN counselors are available when you need them. For your convenience, appointments may be arranged during the day or in the evening.

How often can we use the program?

Although CONCERN can help you through a crisis, it is primarily designed to help you manage the life changes we all experience in such areas as:

  • Family or marital relationships
  • Legal or financial problems
  • Death in the family
  • Alcohol or drug problems
  • Emotional or psychological adjustment
  • Depression
  • Stress
  • Parenting
  • Anxiety
  • Retirement

CONCERN counselors are trained to deal with a wide variety of employee problems. They will offer you professional support and direction toward resolving the problem.

Is it confidential?

Strict confidentiality is maintained by CONCERN. In fact, confidentiality is the most important element in the relationship between you and your counselor. No one will know about your participation in the program unless you tell them.

All records and information are the exclusive property of CONCERN. No information will be given to the company that will identify who is using the program. All federal and state laws safeguarding confidentiality apply to CONCERN.

What is the cost?

The services of CONCERN are an employee benefit. You and members of your household who use the program do so at no cost to you. If you and your counselor decide that additional services are required by an outside resource, you will be responsible for any costs not covered by insurance.

How can I contact CONCERN EAP?

To speak with a CONCERN EAP counselor, call 812/471-4611 or 1-800/874-7104. To schedule an appointment in the Owensboro, KY office, call 270/686-8984 or 1-800/491-7144. Counselors are trained to assess problems and help you select the most appropriate assistance. Counselors are available Monday through Friday. In an emergency, you can reach a CONCERN counselor 24 hours a day.

Where are you located?

CONCERN EAP offers three convenient locations in the Tri-State. For employees living outside the immediate Evansville Tri-State area, we have established a network of counselors who have offices near your home or workplace. These licensed, professional counselors are required to meet all CONCERN standards of confidentiality and competency. To schedule an appointment with a counselor in your area, call 1-800/874-7104. Click here for office addresses.

  • Evansville, IN
  • Henderson, KY
  • Owensboro, KY

How do I make an appointment?

Call 812/471-4611 or 1-800/874-7104 (toll free) or email . To schedule an appointment in the Owensboro, KY office, call 270/686-8984 or 1-800/491-7144. Our goal at CONCERN is to help you develop your abilities both personally and professionally. Call CONCERN for help with problems before they affect your health, family life or job performance.