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You are here: Deaconess Hospital > About Us > Patient & Visitors Guide > Family & Friends

Information for Family & Friends

At Deaconess, we understand that health problems can be stressful for patients as well as their family and friends, so we strive to offer comfort and convenience during this difficult time. We hope your loved ones benefit from the following information.

VISITOR GUIDELINES
for Surgery/ICU areas

Our goal is to provide excellent service to each patient and family that receives care at Deaconess Hospital. It is also our goal to assure each patient they may have family nearby during their stay.

SEATING.............
Although we understand the desire for all family members to be present during your surgery and/or ICU stay, our seating capabilities are limited. So that we may fairly provide seating for each family, we must ask your assistance and co-operation with the following:

Each patient may have 4 family members seated in the lounge at any one time. The remainder of your family may have a seat in the Main Lobby.

VISITATION...............
Patient Centered Visitation encourages liberal family/patient time while focusing on the needs of the recovering patient. Because undisturbed rest is an important component of the healing process, Deaconess has established visitation guidelines. Visitation in the ICU is restricted to immediate family members.

CHILDREN.............
Children under the age of 12 . . .
• may not wait in ICU or Surgery lounges.
• may not visit ICU patients.
• may wait in the Main Lobby with an adult.

TO HELP YOU..........
A Visitor Assistant is on duty to provide information, answer your questions, and act as a liaison between you, the nursing staff and the physician. Please feel free to ask questions or request assistance. Our goal is to provide excellent service in accordance with the above guidelines.

Visiting Hours

Visiting hours vary within different areas of the hospital and are also at the discretion of the medical or nursing staff. Visiting hours for the majority of the hospital are 1 p.m. to 8 p.m. Under certain circumstances, parents or significant others may stay with patients 24 hours a day. Please discuss this with your nurse or physician.

Children younger than 12 years old must be accompanied by an adult at all times. Due to the stressful nature of the hospital setting, child care is recommended when possible.

Some areas in the hospital have special visiting times. For a list of these areas and their visiting times, please contact the hospital operator by dialing extension 5000.

Guest Meals

We offer friends and families several options for meals and snacks. Locations and serving times are included in the Food & Nutrition Services section.

Presents 'N' Posies Gift Shop

Our gift shop is located on the first floor near the main entrance to the hospital. It offers gift items, jewelry, magazines, greeting cards, snack items, toiletries, flowers and plants. For more information, please call extension 2237.

Parking

All hospital parking is free. You may choose to park in the lot directly in front of the main entrance to the hospital or in either of our two parking garages, located at the corner of Virginia and Harriet streets and the corner of Virginia and Mary streets. All three parking areas are well lit, available 24 hours a day, and patrolled by Deaconess security staff. Each area is within one block of the hospital's main entrance. At your request, security staff are available to escort you from the hospital to your vehicle. Call extension 7500 for this service.

Waiting Areas

There are visitor lounges for each unit. Please ask a staff member for the location of the lounge closest to your room.

Chapel

Our chapel and Religious Life Department are located on the first floor in the hallway across from the Garden Cafe. Visitors are welcome to visit the chapel for prayer, meditation or regular worship services. Please call extension 2260 for a schedule of worship services.

Guest Housing

The Deaconess Hospitality House provides a limited number of housing accommodations for families of hospitalized patients. To learn more about guest housing, or to request a room, contact the Hospitality House receptionist at 812/450-7200. Requests are on a first come, first served basis and are accepted from 6am-10pm.

Many hotels and motels are also available in Evansville. Please ask a staff member if you would like assistance locating a hotel that fits your particular needs.

Taxi Services

Taxi service is available from Deaconess Hospital. Taxi arrangements can be made from the Information Desk in the main lobby.

Maps

A Deaconess Campus Map and Facility Map are available online. Maps of each floor of the hospital, as well as the entire Deaconess campus, are available at the Information Desk in the main lobby of the hospital. Maps are also available at the nurses' station on each unit. Ask a staff member for the maps you need. The maps give directions to many commonly visited areas such as the Garden Cafe, Patient Registration, clinical areas, and others.

Newspapers

Daily newspapers are available in the main hospital entrance and in several other locations throughout the hospital. Please ask a staff member for the newspaper stand closest to your room.

Virtual Resource Center

My Health offers you information, answers and tools for your health care needs. Visit Deaconess My Health to see our library of health information.