Frequently Asked Questions
Glossary of Terms
Before You Choose a Personal Care Provider
Home Care Resources
Hospice Care Resources
Patient Referral
Payment Options
Calendar of Events
Deaconess VNA Plus Articles

Deaconess VNA Plus: In the News

Gibson County Senior Expo Set for September

Posted on August 26, 2014
If you're looking for a day out that's fun and educational, mark your calendar for the Gibson County Council on Aging Senior Expo, set for Friday, September 26, from 10:00 a.m. - 2:00 p.m. at the Gibson County Council on Aging located at 212 S. Richland Creek Drive in Princeton, Indiana. The event will feature several vendor booths (including Deaconess VNA Plus); and door prizes will be awarded throughout the day.

Monthly Support Groups Resuming

Posted on July 18, 2014

The monthly Bereavement Support Group will meet the fourth Tuesday of every month, beginning Tuesday, August 26, from 5:30-7:00 p.m. in the large group meeting room on the second floor of Central Library at 200 SE Martin Luther King, Jr. Blvd. in Evansville. The group is open to men and women to share thoughts and feelings related to loss in a supportive and understanding atmosphere. Topics for future meetings are determined through input from the group.

The Men's Bereavement Support Group will meet the second Monday of every month, beginning Monday, August 11. Men who have lost a loved one gather to enjoy free coffee and pastries, and discuss grief issues in a casual and supportive environment. Meetings are held from 9:00 - 10:30 a.m. at the Deaconess VNA Plus building at 610 E. Walnut Street in Evansville.

The monthly Lunch Bunch will meet Friday, August 1 at Cheddars on North Green River Road in Evansville. Lunch Bunch meetings are informal opportunities for men, women, hospice staff, volunteers and anyone to get out and socialize with others who understand what you are going through following the loss of a loved one. The meetings take place the first Friday of every month at 1:00 p.m. at various Evansville restaurants to accommodate participants from all parts of the city.


Diana Nyad Featured Presenter at 7th Annual MAIA Conference

Posted on May 30, 2014
Represented on the planning committee for the annual Mid-America Institute on Aging Conference, Deaconess VNA Plus is proud to announce that Diana Nyad, the world's greatest endurance swimmer, will be the closing speaker for the two-day conference, which takes place Thursday and Friday, August 14 and 15 at the University of Southern Indiana. Learn more here.

Tell City VNA Plus Office Named Best of the Best

Posted on April 21, 2014
The Tell City office of VNA Plus Home Care & Hospice has been selected as the first place winner in the Perry County News“Best of the Best” contest in the Home Health Provider category! The winners are chosen by readers who cast their votes in a number of categories; VNA Plus also received the first place award in 2012.

Fun on Ice Nets VNA Plus Cold Cash

Posted on April 4, 2014
In true community spirit, the Evansville Icemen conduct an auction of their warm-up jerseys at the end of each season and allow that year’s sponsor of the team jerseys to choose a not-for-profit agency to receive the proceeds.
This year’s jersey sponsor was Napa Quadco Auto Parts. One of their local owners, David Cosby, had a personal experience with the John and Betty Charlier Hospice Center, located with the VNA Plus Evansville office, when his father (David Cosby, Sr.) was admitted as a patient. The Cosby family was so impressed with the care provided that David, Jr. selected VNA Plus as this year’s auction recipient…and the Agency netted more than $5,800 from the event!
Many thanks to the Icemen organization, Napa Quadco, the Cosby family and the many spirited fans who bid on the jerseys and helped make this effort so successful!

Hospice Medical Director, Grief Program Recognized by Leadership Evansville

Posted on March 20, 2014
More than 800 people attended the 19th Annual Leadership Evansville Awards program Tuesday, March 18 to honor a record number of nominations for the positive things being done in the community. Among the nominees were Dr. Patrick Flamion, Medical Director of VNA Plus Hospice, and “Life Beyond Grief”, a VNA Plus-hosted program for anyone in the area coping with loss. Read the complete article here.

First-Grader Raises Funds for Charlier Hospice Center

Posted on February 4, 2014
Mia Ashbrook, a first-grader at Resurrection School in Evansville, was challenged by her teacher to take part in a service

Sister Jennifer Miller hugs Mia Ashbook in the lobby of VNA Plus.
 project.  Each child in the class was given $5.00 and asked to see what he or she could do with that money to help others.  After talking with her parents and grandparents, Mia decided to raise money for the John and Betty Charlier Hospice Center at VNA Plus, where her great-grandfather, Charles Emmerson, had been lovingly cared for. Her mother helped her bake cookies to sell to friends and family.

And sell she did! On January 30th, Mia stopped by VNA Plus to present $650.00 to benefit the Charlier Hospice Center…and according to her grandmother, Debbie Barth, more money is coming! Sister Jennifer Miller, Spiritual Care Coordinator, helped provide spiritual guidance to Mr. Emmerson and his family during his illness and death, and gratefully accepted Mia’s donation. Mia also brought in new games and toys for the children’s room of the Hospice Center. Thank you, Mia, for your support of our mission!

VNA Plus Named as a Top Agency of the 2013 HomeCare Elite

Posted on December 12, 2013
VNA Plus Home Care & Hospice today announced that it has been named a Top Agency of the 2013 HomeCare Elite, a recognition of the top-performing home health agencies in the United States. Now in its eighth year, the HomeCare Elite identifies the top 25 percent of Medicare-certified agencies; winners are ranked by an analysis of publicly available performance measures in quality outcomes, best practice (process measure), implementation, patient experience (Home Health CAHPS®), quality improvement and consistency, and financial performance. In order to be considered, an agency must by Medicare-certified and have data for at least one outcome in Home Health Compare. Out of 9,969 agencies considered, 2,496 are elite.

The award is sponsored by OCS HomeCare by National Research Corporation, the leading provider of home health metrics and analytics, and DecisionHealth, publisher of the most respected independent newsletter in the home health profession,Home Health Line.

“The 2013 HomeCare Elite winners demonstrate a commitment to providing patient-centered care and serving as leaders in the home health community. Their success is a tribute that managing healthcare data and utilizing it for improvement initiatives lead to high quality care, and we recognize them for their outstanding achievements,” said Mary Oakes, senior vice president of post-acute at National Research. “We congratulate VNA Plus on being recognized as a top home care agency.”

“HomeCare Elite recognition is a significant acknowledgement. The shift from fee-for-service to pay-for-performance payment models is reshaping the healthcare profession. And home health is proving to be an intregal part of the contiuum. In the face of value-based purchasing and care delivery model changes, the metrics that make up HomeCare Elite methodology shine an accountable light on an industry that may be the lynch pin to achieving affordable care at home,” said Marci Heydt, Product Manager for the post-acute care business group of DecisionHealth.

The entire list of 2013 HomeCare Elite agencies can be downloaded by visiting the National Research Corporation website at

About National Research Corporation
For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today, the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

Recognized by Modern Healthcare as the largest patient satisfaction measurement firm in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

National Research is headquartered in Lincoln, Nebraska. For more information, visit

About DecisionHealth
For over 25 years, DecisionHealth has served as the home care industry’s leading source for analysis, guidance and tools that improve revenue cycle performance, profitability and regulatory compliance. Agencies nationwide turn to DecisionHealth for education and training, coding and billing solutions, and ongoing expert guidance through its family of subscription-based services. DecisionHealth also certifies home health agency professionals in coding and OASIS-C through its Board of Medical Specialty Coding & Compliance, and provides custom consulting services to agency leaders through its DecisionHealth Professional Services unit. For product information, call 1-855-CALL-DH1 or visit

VNA Plus Honors Three at Annual Gala

Posted on November 26, 2013
The 2013 Giving Thanks Gala, held annually to raise funds and recognize vital partners in the Agency’s mission, honored three recipients November 22 at the Evansville Country Club.

Cissy Kraft, former Executive Director of Visiting Nurse Association, received the James B. Duncan Supporter Award. Since her retirement in 2006, Cissy has remained a loyal advocate, financial supporter and volunteer, serving on the Agency’s fund development committee, recruiting new supporters, and acting as a resource to present Executive Director, Gloria Horton.

Dr. Terry Gehlhausen was recognized with the Dr. Charles Van Hook Medical Partner Award. Dr. Gehlhausen has served as the Agency’s Medical Director since 2004, having previously served in that role from 1995 to 2001. He dedicates countless hours to providing home care and hospice services to residents of Gibson, Pike, Knox and Daviess Counties.

St. Philip, Indiana resident, Leo Weinzapfel and his seven sons were presented with the Lydia Metz Family Caregiving Award. Mr. Weinzapfel and his children came together to help wife and mother, Mary, when she was diagnosed with breast cancer. Their unwavering dedication and support continued when she became a VNA Plus Hospice patient, first in her home and then in the John and Betty Charlier Hospice Center, located within the VNA Plus headquarters in Evansville, Indiana.
We congratulate these award recipients and thank everyone for their support of our efforts to provide professional, compassionate home care and hospice services to our communities!

Private Duty After-Hours Supervisor Earns Health Care Hero Recognition

Posted on October 22, 2013
We congratulate Shiela Hay-Reynolds, Private Duty After-Hours Supervisor, who was profiled as a Health Care Hero in the Evansville Courier’s special edition published Sunday, October 20! In addition to being a resource for private duty customers and staff after normal office hours, Hay-Reynolds also cares for two VNA Plus clients in their homes. She has worked with the older population, primarily in nursing homes, since 1979 and joined VNA Plus in 2012. She was nominated by Elaine Crooks, who  formed a lasting bond with Hay-Reynolds when Crooks’ sister needed in-home assistance; Crooks commented that “Shiela came to the rescue at the time we needed her most.” 

Also recognized in the Health Care Heroes section was VNA Plus physical therapist, Dan Miller, who was nominated by his sister and fellow employee, Jennifer Miller.  For more information about the companion, personal care, respite and customized health services VNA Plus provides, please call 812-425-3561 or toll free, 800-326-4862.

Evansville’s Central Library Recognizing VNA Plus History during Home Care & Hospice Month

Posted on September 18, 2013
As profiled in the Evansville Courier on Monday, September 16, VNA Plus Home Care & Hospice is commemorating 125 years of service to its communities, and the public is invited to share in the celebration! 
The Evansville Vanderburgh Public Library will also recognize VNA Plus’s long history of service with a display of memorabilia at Central Library during National Home Care and Hospice Month in November. To conclude the milestone year, VNA Plus will host its annual premier fund-raising event, the Giving Thanks Gala, Friday, November 22 at the Evansville Country Club, which will include recognition of significant partners in the Agency’s mission.

VNA Plus Named Readers’ Choice Award Winner for Second Consecutive Year

Posted on August 19, 2013
For the second consecutive year, VNA Plus has been named a Gold Award winner in the 2013Evansville Courier Readers’ Choice contest. Courier readers were asked to vote for their favorite service providers in several categories; VNA Plus was selected as a Gold Award recipient in the Best In-Home Health Care Company category. Agency representatives accepted their plaque and banner at a recent reception. VNA Plus was also included in the Readers’ Choice publication distributed by The Evansville Courier on Sunday, August 18, 2013.


VNA Plus Partners with Wellness Providers to Improve Health

Posted on July 29, 2013
As the community’s trusted health care source since 1888, VNA Plus is committed to the health and wellness of its patients and employees. Through the Welborn Baptist Foundation’s Healthy Community Initiatives, VNA Plus has become a Preferred Provider for Quit Now Indiana (smoking cessation) and also a member of the national Million Hearts campaign to reduce heart disease and stroke. Click on the logos to learn more about these organizations and the resources they offer for improving your health!

POST Form Developed to Assist End-of-Life Decisions

Posted on July 15, 2013
A new health care directive was recently introduced in Indiana: known as the Physician Orders for Scope of Treatment (POST) form, it is designed to help people retain more control over their medical care at the end of life.
The POST form addresses the issue of whether or not cardio-pulmonary resuscitation should be used as well as direction regarding other life-sustaining measures such as feeding tubes, intubation and the use of antibiotics. The POST form may be used in addition to–or in place of–a Do Not Resuscitate (DNR) order.

A health care professional can provide a POST form to anyone with an advanced, progressive medical condition who enters a hospital, nursing home, in-home hospice program or a hospice facility. The form is printed on brightly colored paper so it is easily distinguished in the medical record; it also travels with the patient if he or she moves from one health setting to another. POST forms may be changed or revoked at any time.

While the POST form helps the medical community understand a patient’s end-of-life wishes at a glance, it is NOT a substitute for a professionally-prepared living will and durable power of attorney for health care. These documents together provide a more comprehensive view of health care wishes, preference for organ donation and more.

State of Indiana Recognizes Importance of Telehealth

Posted on June 13, 2013
Indiana Governor Mike Pence recently signed into law Senate Enrolled Act (SEA) 554, requiring Telehealth services (remote monitoring of critical patient medical data such as blood pressure, pulse, weight, oxygen levels, etc.) to be reimbursed for home health agencies in the Indiana Medicaid program. The bill also allows telemedicine services (electronic face to face encounters) to be reimbursed for community health centers, rural health centers and other settings. The bill was the result of efforts on the part of the Indiana Association for Home and Hospice Care (IAHHC) and several other key health care trade associations.

"Senate Enrolled Act 554 is the culmination of many years’ worth of hard work by our industry,” IAHHC Executive Director Evan Reinhardt said. The IAHHC has spent the last several years making the case for Telehealth. “It is our hope that our fellow states and the federal government will see the value of Telehealth, both for its quality of care to the patient and the dollars saved on hospital readmissions and doctor’s office visits,” Reinhardt added.

The provision of Telehealth services by home health agencies is a straightforward use of medical technology that tracks patients’ medical data in real time for any fluctuation or changes that might signal a change in condition that needs to be addressed. This direct link to medical information plus patient feedback allows Telehealth to accomplish a great deal while utilizing minimal resources.

VNA Plus provides Telehealth services to patients coping with specific chronic diseases and also as part of its Heal at Home program, designed to reduce emergency room visits and repeated hospitalizations. VNA Plus Executive Director Gloria Horton notes, “It is encouraging to see the state of Indiana recognize the importance of this type of technology; and as an IAHHC agency, we were excited to participate in the bill signing with Governor Pence.”

VNA Plus Gives Back Through United Way Food Drive

Posted on May 22, 2013
VNA Plus staff filled this barrel three times with donations for the 2013 United Way Food Drive.

Each year, VNA Plus Home Care & Hospice receives funds from United Way to assist individuals in need of services. VNA Plus employees had the opportunity to give back to the community during the recent United Way Spring Into Caring Food Drive, held earlier this month. In less than one week, staff filled three large barrels with canned goods, boxed items, and single servings of food appropriate for backpacks to ensure that children have something to eat on weekends when they are not in school.

VNA Plus contributed more than 322 pounds of food–the equivalent of 268 meals–to the food drive, which collected a total of over 25,000 pounds of food and $2,000 in cash donations from all United Way partners and agencies. Additionally, postal workers collected more than 95,000 pounds of food!  

At a gathering at the end of the week to celebrate the staff’s efforts, Dennis Gish, VNA Plus Accounts Receivable Manager and Food Drive Coordinator, commented, “I’m just amazed by the generosity of this organization and what you have done this week to help others.” Staff were treated to cake, cookies and drawings for participation prizes. 

Rate Update Benefits VNA Plus Private Duty Customers

Posted on March 15, 2013
As of March 1, 2013, VNA Plus private duty customers are enjoying non-medical housekeeping, companion and personal care services Monday through Friday and on weekends for the same hourly rate! 
Janice Utley, Director of Private Duty Services, explains the elimination of the weekend rate, “Our customers are our first priority, and we know that in these difficult economic times, it’s important to make these services as affordable as possible.” She adds, “We periodically review our pricing structure and determined that this change would not only benefit our current customers, but also those who are considering this type of care for themselves or for a loved one.”

VNA Plus private duty caregivers are trained by a registered nurse and receive CPR certification and continuing education in-services. A registered nurse also completes an initial assessment in the customer’s home to make sure he or she is receiving the right kind of assistance. Care is tailored to each person’s individual needs and preferences and enables customers to continue living safely and independently wherever they call home.

For more information or to arrange services, please call the Private Duty department at 812-425-3561 or toll free, 800-326-4862.

New Heal at Home Program Featured on WNIN TV

Posted on February 21, 2013
The new VNA Plus “Heal at Home” initiative was included in a recent segment of the Evansville, Indiana public television station, WNIN’s “Building Healthier Communities” program! Heal at Home is designed to help homebound patients coping with certain chronic illnesses avoid emergency room visits and hospitalizations; and to encourage these individuals to learn about their health and the proactive measures they can take to manage it. View the WNIN video clip here.

Avoiding Readmission to the Hospital: Choose Home Care

Posted on January 17, 2013
One of the major goals of health care these days is helping people who have been discharged from the hospital recover successfully at home so that they do not have to be readmitted for preventable complications. Professional home care can be the bridge that successfully spans when you leave the hospital to the time that you have recovered or have learned to manage your condition. Non-medical home care can also assist with everyday living activities to promote safety and continued independence for people as they age.

Just like the talk show host who is famous for his “Top 10″ lists, VNA Plus has developed its own list of the Top 10 Reasons to Choose Home Care. If your physician, discharge planner or other health professional does not suggest this service to you, ask if home care could benefit you and help keep you out of the hospital. You can also call VNA Plus for more information!

2013: A Milestone Year for VNA Plus!

Posted on January 3, 2013
The new year is typically a time to look forward to the challenges and opportunities ahead…but this year, VNA Plus will also be looking back as we celebrate our 125th anniversary! Yes, you read that correctly–we have been delivering professional, compassionate in-home care to our communities since 1888. The roots of our organization began 13 years before the first radio successfully received a transmission; 15 years before the Wright Brothers invented the first manned airplane; 20 years before the first Model T automobile was sold; 30 years before the pop-up toaster was invented; 40 years before bubble gum was created; and 50 years before anyone ever used a ballpoint pen! 

We have a variety of events planned throughout the year to celebrate this milestone; and we will be sharing several old hotos in our newsletters and on our website. We hope you enjoy our journey down memory lane!