For the second consecutive year, The Women’s Hospital received a Women’s Choice Award for “America’s 100 Best Hospitals for Patient Experience.” Hospitals attaining this distinction are identified nationally as an institution committed to women and their needs. This includes patient satisfaction with responsiveness of staff, facility cleanliness, quality physician communication, and more.
“The Women’s Hospital is honored to be a Women’s Choice Award recipient. The results speak highly of our team’s promise in providing world class healthcare one exceptional experience at a time. Our employees have defined to our community what service excellence looks like – they have hardwired a culture that embraces the true meaning of service excellence and quality care for a healthcare facility” says Christina M. Ryan, CEO of The Women’s Hospital.
Hospitals qualify for the highly selective annual list of “America’s Best Hospitals for Patient Experience” based on an in-depth proprietary scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.
WomenCertified accepts absolutely no payment in exchange for placement on the list.