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Communication

WE WILL communicate in a courteous, respectful, and professional manner at all times.

  • WE WILL greet everyone with a smile, eye contact, and a friendly greeting.
  • WE WILL remember to say "Please" and "Thank You."
  • WE WILL be courteous at all times, whether face-to-face or using fax, telephone, or e-mail.
  • WE WILL answer the telephone promptly with a smile, using a calm and clear voice.
  • WE WILL use a professional greeting when answering the phone (e.g., name, department, and when appropriate, use title).
  • WE WILL ask permission before placing the caller on hold and thank the caller for holding.
  • WE WILL talk to patients and customers using terms they can understand.